Welcome to Ratiocinate Dynamics, brought to you by RATIOCINATE DYNAMICS PRIVATE LIMITED, is your trusted partner for advanced technology solutions. We prioritize transparency and effective communication, particularly regarding our refund policy. By using this platform, you agree to the terms outlined within this policy. If any questions or concerns you might have, ensure a smooth and positive experience throughout your journey with us. Our dedicated support team is always ready to provide timely solutions and guidance whenever you need it. If you wish to stop receiving communications from us, simply notify us, and we will promptly process your request.

Filing a Complaint

As a leading tech pioneer, Ratiocinate Dynamics is dedicated to the success of each project and the nurturing of strong client relationships. We understand that issues may arise, and we are committed to finding solutions through open dialogue. Refunds are considered only when all other avenues have been explored. We encourage you to contact us at info@ratiocinatedynamics.com for a final discussion before submitting a refund request. If an amicable solution cannot be reached, you may proceed with your refund request.

Refund Eligibility Criteria

Our refund policy outlines the circumstances under which a refund may be granted. These include:

• Full Refund:

You are entitled to a full refund if the project has not commenced or if the design has not been approved by you.

• Partial Refund:

If the design has been approved but the final product fails to meet the agreed-upon standards or quality, a partial refund may be considered. The amount refunded will depend on the stage of the project's progress.

• No Refund:

Once the project has commenced, refunds are no longer available. Additionally, services provided by third-party vendors, such as hosting or content creation, are non-refundable. Refund requests are typically processed within 5 to 7 business days.

Cancellation Procedure

In order to maintain transparency and fairness, we have established the following cancellation procedure:

• Initiating a Cancellation:

To initiate a cancellation, please contact our billing department or your assigned account manager. All cancellation requests will be thoroughly reviewed and confirmed.

• Cancellation Deadline:

Cancellation requests must be made within 24 hours of placing your order and before any project work has begun. Once work has commenced, cancellations are no longer possible.

Third-Party Service Exemptions:

Our cancellation policy does not apply to third-party services, including but not limited to hosting, content creation, or external services. These services have their own cancellation policies and are non-refundable through us.